Terms & Conditions

 

These are our terms and conditions on which you can visit our website and on which we supply goods to you. Please read them carefully as they contain important information, including our Privacy Policy and Cookies Policy. If you have any queries about these terms and conditions or if you have any comments on or complaints about our website or our services, you can contact us at info@rawvelo.com or +44 (0)330 1331301.

Information about us

The owner and operator of this website and the seller of the goods is Rawvelo Ltd., company number 10581115, whose registered office is at 33b Independent Place, Shacklewell Lane, London, England, E8 2HE.

1) THE CONTRACT BETWEEN US

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer by you to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2) ACKNOWLEDGEMENT OF YOUR ORDER

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3) INTELLECTUAL PROPERTY

All rights, including copyright, design rights and trade marks, in this website and its contents, including names, images and logos, are owned by or licensed to Rawvelo Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4) ACCURACY OF CONTENT

The images of the goods on our website are for illustrative purposes only and are produced for the sole purpose of giving an approximate idea of the goods referred to in them. Although we have taken care in the preparation of the content of this website, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods. Equally, we cannot guarantee that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5) DAMAGE TO YOUR COMPUTER

We try to ensure that our website is free from viruses or defects. However, we cannot guarantee that your use of our website or any websites accessible through it will not damage to your computer. It is your responsibility to ensure that the right equipment is available to use our website. Except in the case of our negligence, we will not be liable to any person for loss or damage which may arise to computer equipment as a result of use of our website.

6) AVAILABILITY

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

7) ORDERING ERRORS

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8) PRICE

8.1 The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT (where applicable) at the prevailing rate chargeable in the UK and are correct at the time of entering information. Should the rate of VAT change between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in VAT take effect. Please note that the prices for the goods do not include the cost of delivery, which is an additional charge.

8.2 Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

9) PAYMENT TERMS

You can pay for your online order using Visa, Visa Debit, Maestro, Mastercard, Amex or PayPal or Apple Pay or Discover account. Please note we do not accept Diners Club. We will take payment for goods and applicable delivery charges upon receipt of your order from your credit or debit card or other account. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we may refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

10) DELIVERY OPTIONS AND CHARGES

Our delivery options and charges are set out on the delivery page of our website.          

11) DELIVERY

11.1 We do not deliver to Post Office (PO) boxes or addresses outside the UK and Europe.

11.2 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and, therefore, time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.3 For deliveries requiring a signature, it is your responsibility to be in at the time of delivery. If you are not in and the goods are returned to the delivery centre it is your responsibility to collect them. If the goods are not collected from the delivery centre and they are returned to us, then we will provide a refund to your card or PayPal or Apple Pay or Discover account minus the cost of original delivery.

12) RISK & OWNERSHIP

If we are responsible for delivery of the goods, ownership of the goods and risk of damage to or loss of the goods passes to you at the time of delivery to you. However, if you choose to use your own carrier then the risk of damage to or loss of the goods passes to you as soon as the goods are handed to your carrier, even though you will only own the goods once they have been successfully delivered to you.

13) YOUR CANCELLATION RIGHTS

13.1 For most goods bought online you have a legal right to change your mind and cancel your order (under The Consumer Contracts Regulations 2013) within 14 days after the day on which you receive your goods and receive a refund. You do not need to give us any reason for cancelling your order in these circumstances.

13.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions or notify us by any other clear statement.

13.3 Notwithstanding the foregoing, you cannot change your mind and cancel your order if the goods supplied to you were of a type sealed for health protection or hygiene purposes and they have been opened, i.e. no longer have the original seal intact.

13.4 If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk as soon as possible and in any event within 14 days of cancelling your order. If you cancel your order before you have received the goods but after we have processed the goods for delivery, when the goods are delivered to you, you must not unpack them but return them in their original packaging to us at our contact address at your own cost and risk as soon as possible and in any event within 14 days of cancelling your order.

13.5 Once you have notified us that you are cancelling your order and, if applicable, we have received the goods back in their original condition, we will refund the sum debited by us or on our behalf from your credit or debit card or PayPal or other account within 14 days, less the cost of original delivery, if applicable.

13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary damage or handling by you. Unnecessary handling is any handling over and above what is necessary to establish the nature, characteristics and functionality of the products (i.e. what you would do in a shop to inspect the goods prior to purchase).

14) CANCELLATION BY US

14.1 We reserve the right not to process your order if: we have insufficient stock to fulfil the order; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card or PayPal or other account as soon as possible, but in any event within 14 days.

15) IF THERE'S A PROBLEM WITH THE GOODS

15.1 If you have any questions about the goods supplied to you or you are not happy with them, please let us know by emailing info@rawvelo.com or telephoning +44 (0)330 1331301 and we will endeavour to deal with the matter to your satisfaction.

15.2 We are under a legal duty to supply goods that are as described, of satisfactory quality and fit for purpose. You have rights under the Consumer Rights Act 2015 in relation to goods supplied.

15.3 If you wish to exercise your legal rights to reject goods we may require you to post them back to us or (if they are not suitable for posting) to allow us to collect them from you.  We will pay the cost of postage or collection.

16) LIABILITY

16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

16.2 We are only responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence.  Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract between us. We are not responsible for loss or damage if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or which is due to events beyond our reasonable control.

16.3 We supply goods for domestic and private use only and, accordingly, you agree not to use the goods for any commercial, business or re-sale purpose. Furthermore, we have no liability to you for any losses related to any business of yours including but not limited to: loss of data, loss of profits, loss of revenue, loss of opportunity, loss of goodwill or injury to reputation, or business interruption.

16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded by law. Accordingly, we do not limit our liability in any way for: (a) death or personal injury resulting from our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of your legal rights in relation to the goods under the Consumer Rights Act 2015 including the right to receive goods which are as described; of satisfactory quality; and supplied with reasonable skill and care; and (d) defective products under the Consumer Protection Act 1987. 

17) NOTICES

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 33b Independent Place, Shacklewell Lane, London, England, E8 2HE and all notices from us to you will be displayed on our website from time to time.

18) CHANGES TO LEGAL NOTICES

We reserve the right to change these terms and conditions from time to time by posting changes. Please review these regularly to ensure you are aware of any changes made by us.

19) LAW, JURISDICTION & LANGUAGE

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

20) INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

21) PRIVACY

You acknowledge and agree to be bound by the terms of our Privacy Policy.

22) THIRD PARTY RIGHTS

Nothing in this Agreement is intended to, nor shall it, confer any rights on a third party.

23) LINKS FROM OUR SITE

Where our website links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no liability for them or for any loss or damage which may arise from your use of them. You should review the privacy policy and the terms of use of each third party site and confirm that they are acceptable to you. Links to third party sites do not imply endorsement of the sites by Rawvelo Ltd.